With this Privacy Notice we inform you about the privacy practices of Gaggia S.p.A. (Via Torretta, 240 , 40041 Gaggio Montano (BO) Italy, REA MI1387376 \u2013 R.I. Fiscal code number 02069680367, Vat number: IT- 13054780153) and its affiliates and subsidiaries, hereafter referred to as Gaggia, our, we or us.<\/p>\r\n\r\n\r\n\r\n
We appreciate the interest you have shown in our company, our products, our pages and services by visiting our websites (gaggia.it, gaggia.com, gaggia.de) or other communication channels, including our apps, social media pages and\/or channels and blogs.<\/p>\r\n\r\n\r\n\r\n
This privacy notice applies to the personal data that we may process when you interact with us. With personal data we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may have.<\/p>\r\n\r\n\r\n\r\n
To create a global approach for processing personal data and allowing personal data transfers between our group companies worldwide, our corporate group \u2013 Versuni – has adopted a privacy policy and entered into an intra group data sharing agreement based on the most recent European standard contractual clauses.<\/p>\r\n
You have shown your trust in us by interacting with us and we value that trust. We are committed to protect your privacy at all times. The European privacy regulation GDPR serves as a basis for our privacy policy and privacy practices.<\/p>\r\n\r\n\r\n\r\n
When you decide to create an account with us, we may collect the following personal data: first name (optional), last name (optional), profile name (optional), email address, mobile phone number (depending on the country), social media account data (in case you create the account through your Social Media account, we receive your data from your Social Media Provider), your country and language, date of birth (optional).<\/p>\r\n\r\n\r\n\r\n
You are in control over which data you share with us when creating your account. You can delete your account at any time when you log in and select delete my account under settings.<\/p>\r\n\r\n\r\n\r\n
You may use the account to register your products with us for (extended) warranty, to use our mobile apps, to purchase our products and services and consult your order history. You may also manage your subscriptions with your account and\/or participate in our tests and\/or promotions and\/or provide your feedback to us. In case you are using our apps, you can select your appliances and mark your app content interests with your account.<\/p>\r\n\r\n\r\n\r\n
We may use this personal data to communicate with you, identify you and assign the data we have available on you in our databases. With the account, your marketing preferences will be managed. We consider the processing of your account data to be necessary for the performance of the contract to which you are party.<\/p>\r\n\r\n\r\n\r\n
When you purchase our products\/services in our online stores, we may collect the following personal data:\r\nshipment and invoice address, phone number, invoice history (overview of our products\/services\r\npurchased), details of your product\/service (e.g. the name of the product\/service, the product category, the\r\nproduct model number, date of purchase, proof of purchase).\r\nWe may use this personal data to fulfil your purchase and\/or register your product.\r\nWe consider the processing of your purchase and registration data to be necessary for the performance of\r\nthe contract to which you are party.<\/p>\r\n\r\n\r\n\r\n
You can choose to give your feedback, comments, questions, ratings and reviews in (online) evaluations\r\n(feedback). When you do so, we may process the following personal data: your cookie ID; the content of\r\nyour feedback; your contact details in case you provide them to us.\r\nWe may use this personal data to gain valuable insights and to improve our pages, products and services.\r\nWe consider the processing of your feedback data to be based on your consent and our legitimate interest.<\/p>\r\n\r\n\r\n\r\n
When you interact or communicate on social media channels\/pages\/promotions and blogs (e.g. when you\r\nclick on \u2018like\u2019 or \u2018share\u2019, when you post and share comments, when you submit ratings and reviews) your\r\npersonal data may be processed by a third party that provides social listening services to us. This means\r\nthat the third party that provides social listening services, will retain a copy of your online publicly available\r\ninteractions, and provide us access to this.\r\nThe personal data we may process in this respect, includes publicly available data provided by you in the\r\nsocial media context. This may include data such as: name, gender, birthday, age, homepage, profile photo,\r\ntime zone, mail address, country, interests, comments and content you have posted\/shared.\r\nWe may use this personal data to gain insight in the public opinion about us, to be up to date with online\r\ninfluencers, to resolve issues, to improve our pages, products and services, and\/or to start a promotional\r\nconversation with you (based on questions\/requests that you addressed to us or our competitors).\r\nWe consider the processing of social listening data in the above context to be based on your consent and\r\nour legitimate interest.<\/p>\r\n\r\n\r\n\r\n
When you communicate with our Customer Care by email, phone, chat or in writing, we may process the\r\nfollowing personal data: your call recording, communication history, purchase history, your experience, the\r\ncontent of your questions.\r\nWe may use this personal data to provide you with support, respond to your inquiries, fulfil your requests\r\nand provide you with services (such as repair or redeem products\/services). We may also use this personal\r\ndata to improve, fix and customize our products and services, to meet compliance standards and to educate\r\nour Customer Care agents with training.\r\nWe consider the processing of your personal data to be necessary for the performance of the contract to\r\nwhich you are party. In other cases, we consider this processing of your personal data to be based on our\r\nlegitimate interest.<\/p>\r\n\r\n\r\n\r\n
While you are using our products\/services and\/or visiting our webpages, we may use cookies or similar\r\ntracking technologies. In most cases we will not be able to identify you directly from the information we\r\ncollect using these technologies.\r\nYou can decline or delete cookies if you wish; while certain cookies are necessary for viewing and navigating\r\non the websites or apps, most of the features will be accessible without cookies. We refer to our Cookie\r\nNotice at the applicable touchpoint for more information.\r\nWe may use your personal data for analytical purposes, to improve our pages, products, services and\/or to\r\nmeasure and enhance the overall user experience. We may process your personal data to gain insight into\r\nwhich audiences may be interested in our pages, products and\/or services. We may also use cookie data to\r\nconnect to your social media network and read reviews and\/or to tailor advertising to your interests, both\r\nwithin and beyond our digital channels.\r\nWe consider this processing of your personal data to be based on your consent and our legitimate interest.<\/p>\r\n\r\n\r\n\r\n
Although it is not intended, we may collect information that could reveal details about your health while\r\nproviding services to you. Such information is considered sensitive personal data. In general, we request you\r\nto refrain from sharing sensitive data with us, unless this should be necessary in the given context.\r\nWe only collect sensitive data when you have given your explicit consent, when this would be necessary, or\r\nafter you have deliberately made it public. We consider the processing of your sensitive personal data as\r\ndescribed above to be necessary for the performance of the contract to which you are party or (as the\r\nexceptional case may be) to be based on our legitimate interest.<\/p>\r\n\r\n\r\n\r\n
As mentioned before, we value the trust you have put in us while sharing your personal data. We would like\r\nto inform you that we may disclose your personal data to others. This means, we may share your personal\r\ndata \u2013 to the extent necessary \u2013 with:
\r\n\u2022 our affiliates and subsidiaries, for the purposes described in this privacy notice;
\r\n\u2022 our third-party service providers, who provide services such as website hosting, data analysis,\r\npayment\/billing processing, order fulfillment, information technology and related infrastructure\r\nprovision, customer service, email delivery, CRM, identity management, event management,\r\nmarketing intelligence, auditing, fraud detection and other services;
\r\n\u2022 third parties, to permit them to send you marketing communications, consistent with your choices\r\n(after we have informed you about this and you have opted in);
\r\n\u2022 your connections associated with your social media-account, other website users and your social\r\nmedia account provider, in connection with your social sharing activity.\r\n\r\n\r\n\r\nWe may also process and disclose your personal data as necessary:
\r\n\u2022 To enforce our terms and conditions;
\r\n\u2022 To comply with applicable law;
\r\n\u2022 To respond to requests from public and government authorities;
\r\n\u2022 To cooperate with law enforcement;
\r\n\u2022 For other legal reasons;
\r\n\u2022 To protect the rights, privacy, safety, or property from us and\/or you or others.
\r\nIn addition, we may use, disclose, or transfer your personal data to a third party in the event of any\r\nreorganization, merger, sale, joint venture, assignment, transfer or other disposition of all, or any portion of\r\nour business, assets or stock (including in connection with any bankruptcy or similar proceedings).<\/p>\r\n\r\n\r\n\r\n
This Privacy Notice does not address, and we are not responsible for, the privacy practices, information, or\r\nother behavior of third parties, including any third party operating any website or service to which our\r\nwebpages link. It is important to note, that the inclusion of a link on our webpages or devices does not imply\r\nendorsement of the linked site or service by us.\r\nWe are not responsible for the data collection, use, disclosure or security policies or practices of other\r\norganizations, such as Facebook, Apple, Google, Microsoft, or any other third party such as app developers,\r\napp providers, social media platform providers, operating system providers, wireless service providers or\r\ndevice manufacturers, including with respect to any personal data you disclose to other organizations,\r\nthrough or in connection with our webpages. These third parties may have their own privacy notices,\r\nstatements, or policies. We strongly suggest that you review them to understand how your personal data\r\nmay be processed by them.<\/p>\r\n\r\n\r\n\r\n
We apply organizational, technical, and administrative measures to protect personal data trusted to us.\r\nUnfortunately, no data transmission or storage system is guaranteed 100% secure. If you have reason to\r\nbelieve that your interaction with us is not secure, please connect with us without delay.<\/p>\r\n\r\n\r\n\r\n
We will retain your personal data for as long as needed or permitted considering the purpose(s) for which it\r\nwas obtained. The criteria used to determine our retention periods include: (i) the length of time we have an\r\nongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether\r\nretention is advisable considering our legal position (e.g., statutes of limitations, litigation, or regulatory\r\ninvestigations). Upon expiry of the retention period, your personal data will be deleted and\/or rendered non\r\npersonal.<\/p>\r\n\r\n\r\n\r\n
Your personal data may be stored and processed in any country where we have facilities or in which we\r\nengage service providers, and by using our webpages, products and services, you consent to the transfer of\r\nyour personal data to countries outside of your country of residence, which may have data protection rules\r\nthat are different from those of your country. In certain circumstances, the courts, law enforcement\r\nagencies, regulatory agencies or security authorities in those countries may be entitled to access (part of)\r\nour databases.\r\nIf you are in the EEA, your personal data may be transferred to non-EEA countries that are recognized by\r\nthe European Commission as providing an adequate level of data protection according to EEA standards. In\r\nexceptional circumstances, your personal data may also be transferred to countries that are not considered\r\nadequate by the European Commission. For transfers from the EEA to such countries not considered\r\nadequate, we have put in place adequate measures to protect your personal data, such as standard\r\ncontractual clauses adopted by the European Commission.<\/p>\r\n\r\n\r\n\r\n
If you would like to submit a privacy request under applicable law, you may contact us through Contact us |\r\nVersuni. We will respond to your request in accordance with applicable law.\r\nIn your request, please make clear what personal data you would like to have changed, whether you would\r\nlike to have your personal data deleted from our databases, or otherwise let us know the specific nature of\r\nyour privacy request. For your protection, we may only implement requests with respect to the personal\r\ndata associated with your account, your email address or other account information that you used to send\r\nus your request, and please note we may verify your identity before implementing your request.\r\nPlease also note that we may need to retain certain information for recordkeeping purposes and\/or to\r\ncomplete any transactions that you began prior to submitting your request. There may be residual\r\ninformation that will remain within our databases and other records (e.g., back-up).\r\nIf you have opted in and no longer want to receive marketing-related email from us, you may opt-out by\r\nclicking the unsubscribe button at the bottom of each promotional email you receive from us. We will\r\ncomply with your request(s) as soon as possible. It may happen you will still receive a limited number of\r\npromotional messages, before the opt out is in effect. Please note that if you opt-out of receiving\r\nmarketing-related emails from us, we may still send you administrative messages, from which one cannot\r\nopt-out. If you make use of your choices and privacy rights, you may not be able to use, in whole or in part, certain\r\nof our products or services.<\/p>\r\n\r\n\r\n\r\n
Our pages, products and services are not directed to children, as defined under applicable law. It is not our\r\nintention to process personal data from children\/minors. It is our policy to comply with applicable law when\r\nit requires parent or guardian permission before collecting, using, or disclosing personal data of children. We\r\nencourage parents and guardians to take an active role in their children\u2019s online activities and interests.\r\nIf a parent or guardian becomes aware that his or her child has provided us with personal data without their\r\nconsent, please contact us.<\/p>\r\n\r\n\r\n\r\n
If you have any question or concern about this privacy notice or the way we process your personal data,\r\nplease contact us through the Versuni customer care options available in your country (by phone, email or\r\nchat).\r\nYou can also contact our Data Protection Officer for our corporate group, Versuni, through Contact us |\r\nVersuni. Alternatively, you can send your request via regular mail to Versuni, attn. Group Legal (Privacy),\r\nClaude Debussylaan 88, 1082 MD Amsterdam, the Netherlands.\r\nUnder applicable law, you have the right to lodge a complaint with a supervisory authority competent for\r\nyour country or region.<\/p>\r\n","protected":false},"excerpt":{"rendered":"